Security
Security and operations | Kalends
This page describes our practices; it is not a guarantee or certification.
Our approach
We design Kalends with scoped access, least privilege and separated customer organisations. Operations and changes are reviewed to reduce the risk of unauthorised access and data loss.
Backups and customer copies
Kalends makes recurring backups of production data and checks the restoration chain. As an independent extra safeguard, an account administrator can also download a standalone, versioned export and store it outside Kalends. The export is intended for data portability and recovery to the extent technically possible, not as a guarantee that every setting or integration can be recreated identically.
Reporting and incidents
Report suspected security issues to support@kalends.io. Do not send passwords, API keys or sensitive information in plain text. We assess reports and contact affected customers where a confirmed incident requires it.
Email from Kalends
Product email is sent only for clear transactional purposes, such as account access, password reset or a response to a contact enquiry. We use support@kalends.io for replies and handle delivery failures and complaints in our email environment.